Question 1

Do you accept custom designs from drawings? Can you produce just one piece?

Accepted Answer

Yes. We support customization from your drawings or samples, for single pieces or bulk orders. Single-piece orders suit special projects or private memorials; larger batches enjoy better pricing.

Question 2

Can inscriptions, patterns, and carvings on the monument be customized?

Accepted Answer

Absolutely. Names, dates, text, patterns, reliefs, and statues can all be tailored. We offer hand carving, laser engraving, sandblasting, and more.

Question 3

Can you make Chinese-style memorials for overseas Chinese communities?

Accepted Answer

Yes. We have extensive experience with overseas Chinese memorials, bilingual inscriptions (Chinese + local language), traditional motifs such as clouds, dragons, phoenixes, and flowers, and classic layout styles.

Question 4

Can memorials follow religious and cultural styles?

Accepted Answer

Yes. We are familiar with requirements worldwide: Christian (crosses, angels), Islamic (crescent, Arabic calligraphy), Buddhist/Taoist (lotus, auspicious clouds), Orthodox, and other themes.

Question 5

What is the minimum order quantity (MOQ)?

Accepted Answer

We accept orders from a single piece with no strict MOQ. One-off orders suit private memorials or special projects; bulk orders (e.g. 10+ pieces) qualify for better pricing.

Question 6

Which stone materials do you mainly work with?

Accepted Answer

We mainly process:
• Granite (G654, G603, G633, etc.)
• Marble (e.g. white marble, beige)
• Black granites (Shanxi Black, India Black, etc.)
• Other materials can be sourced to your needs.

Question 7

Can we choose polish level or surface finish?

Accepted Answer

Yes. Options include:
• Polished (gloss)
• Honed (matte)
• Flamed
• Bush-hammered
• Chiseled
Choose according to climate and site conditions.

Question 8

How is product quality assured?

Accepted Answer

We operate under ISO 9001 quality management with checks at every stage:
1. Raw material inspection
2. In-process monitoring
3. Final quality inspection
4. Pre-shipment review
Each piece meets international export standards.

Question 9

Can you provide stone samples?

Accepted Answer

Yes. We can supply free samples (approx. 10×10 cm, five sides polished). You only need to provide a courier account for freight collect.

Question 10

Will you provide drawings for approval before production?

Accepted Answer

Yes. Before production we share detailed drawings or 3D visuals for your approval, including:
• Dimensional drawings
• Renderings
• Inscription layout
Production starts only after your confirmation.

Question 11

How do you pack to avoid damage in transit?

Accepted Answer

We use export-grade packing:
1. Moisture barrier wrap on the product
2. Strong wooden crate outer shell
3. Wood shavings or foam bracing inside
to ensure safe arrival.

Question 12

Which countries do you ship to?

Accepted Answer

We ship worldwide, including:
• North America: USA, Canada
• Europe: Germany, Poland, UK, France, and more
• Russia & CIS
• Australia
• Southeast Asia: Indonesia, Malaysia, Singapore, etc.
• Africa: South Africa, Zimbabwe, etc.
• Other regions on request.

Question 13

What if goods are damaged during shipping?

Accepted Answer

If damage occurs in transit:
1. Inspect the package on delivery
2. Within 24 hours, send us photos of the damage
3. We will replace damaged items free of charge or agree on compensation
We work with professional logistics partners to manage risk.

Question 14

What payment methods do you accept?

Accepted Answer

We support:
• T/T (wire transfer)
• L/C (for large orders)
• PayPal (smaller orders)
• Western Union
Choose the option that suits you best.

Question 15

How can I get a quote quickly?

Accepted Answer

Please share:
1. Product type (memorial, sculpture, etc.)
2. Dimensions
3. Stone material
4. Surface finish requirements
5. Quantity
6. Destination country
Contact us by email, WhatsApp, or the online form — we usually reply with a quote within 24 hours.

Question 16

Which cemetery dimensions and installation rules should I confirm before ordering?

Accepted Answer

Confirm the permitted maximum height, width, and thickness, together with requirements for the base, foundation, stone color, ornamentation, and installation method. Send us the cemetery rules, dimension sheet, or site photos so we can assess whether the design is practical to produce.

Question 17

Will natural granite have variations in color or pattern?

Accepted Answer

Yes. Natural stone can show normal differences in mineral particles, veining, and tone, so samples and photographs are references rather than exact guarantees. If close color consistency is important, mention it during the quotation stage; the material selection plan is subject to confirmation before production.

Question 18

How can spelling and date errors in the inscription be avoided?

Accepted Answer

Provide the final names, dates, language, and inscription text. After layout, we send a drawing for review. Check spelling, dates, punctuation, and text direction carefully; production begins only after written approval.

Question 19

Can the headstone, base, and accessories be adjusted to cemetery rules?

Accepted Answer

Yes. Product dimensions, headstone shape, number of base courses, inscription area, and selected accessories can be adjusted around cemetery restrictions. The final structure and dimensions must be confirmed in the approved drawing.

Question 20

How should a granite headstone be cleaned?

Accepted Answer

Use clean water with a soft cloth or soft-bristled brush. If a cleaner is needed, choose a pH-neutral product intended for natural stone. Avoid strong acids, strong alkalis, wire brushes, and abrasive tools, and test any product on a small inconspicuous area first.

Question 21

What should be checked when unpacking a delivery?

Accepted Answer

Inspect the crate and outer packaging for visible damage and take photographs or video before opening it. After unpacking, check the component count and labels and look for cracks or chipped edges. If anything is unusual, retain the packaging and shipping records and contact us promptly.

Frequently Asked Questions

Customization

Materials & Craftsmanship

Samples & Approvals

Logistics & Packing

Payment & Quotes

Planning & Care

Still have questions? Contact us